Lumeda Migration Privacy Policy
Effective Date: November 2025
Business Name: LUMEDA Migration
Registered Migration Agent: Melissa Villalba Solano (MARN 2519047)
Contact Email:
info@lumedamigration.au
1. Introduction
LUMEDA Migration (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the
Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection and handling of your personal information as outlined in this policy.
2. What Information We Collect
We may collect the following types of personal information:
- Full name, date of birth, and contact details (email, phone number, address)
- Identification details (passport, visa, or immigration documents)
- Education and employment history
- Financial or payment information related to service fees
- Information relevant to your visa or migration application
- Any additional details you choose to provide through forms, email, or consultations
We also collect non-personal information such as browser type, IP address, and website usage data through cookies and analytics tools.
3. How We Collect Information
We collect information in several ways, including:
- When you contact us by email, phone, or through our website forms
- During consultations and document preparation for migration applications
- When you subscribe to our newsletter or updates
- From third parties, such as employers, education providers, or government agencies (with your consent)
4. Purpose of Collection
We collect and use personal information for the following purposes:
- To assess your eligibility for migration or visa applications
- To prepare, lodge, and manage visa applications on your behalf
- To communicate with you regarding your case or inquiry
- To comply with our legal obligations under migration law and the MARA Code of Conduct
- To improve our services and website functionality
5. Disclosure of Personal Information
We may share your information with:
- The Department of Home Affairs and related government agencies
- Education providers or employers, when relevant to your visa application
- Third-party service providers assisting with administration, hosting, or communication tools
- Legal or regulatory authorities, if required by law
We will never sell or rent your personal information to third parties.
6. Data Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your personal information is stored securely in password-protected systems and encrypted databases.
However, no method of transmission over the internet is 100% secure. You share information with us at your own risk.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date.
To make a request, please contact us at
info@lumedamigration.au.
We will respond to your request within a reasonable time frame.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve your browsing experience.
Cookies collect non-personal information about website traffic and user behaviour.
You can disable cookies through your browser settings, but this may affect website functionality.
9. International Data Transfers
If we need to send your information overseas (for example, to immigration authorities or education institutions outside Australia), we will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and Australian privacy laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
LUMEDA Migration
Email:
info@lumedamigration.au
Website:
www.lumedamigration.au
Attention:
Privacy Officer
